Refund Policy

Refund Policy

We want returns to be clear and fair while protecting both customers and IndieWrist from misuse. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.

Return requests

Where permitted by law, you may request an eligible return within 14 days after delivery, or within any longer mandatory period required by applicable law. Use our Contact Us page before sending anything back so we can identify the order and provide the appropriate return instructions.

Condition of returned items

For change-of-mind returns, items must generally be unused, unworn and in the condition received, with included packaging, accessories and components, except where applicable law provides otherwise. Proof of purchase or the order number may be required.

Return shipping and costs

Where permitted by law, customers are generally responsible for return shipping costs on change-of-mind returns. If we supplied an incorrect item, the item is defective, or applicable law requires otherwise, we will handle the matter in accordance with the circumstances and applicable rights.

We recommend using a trackable return service. IndieWrist is not responsible for a customer-arranged return parcel that is lost before it reaches the designated return destination, except to the extent applicable law provides otherwise.

Inspection and refunds

Returns may be inspected on receipt. If approved, a refund will be issued to the original payment method where practicable. Payment providers and banks may require additional time to post the credit after we submit it.

Where permitted by law, original shipping charges, expedited-shipping upgrades, duties, taxes, brokerage and other unrecoverable third-party charges are generally non-refundable unless the return results from our error or applicable law requires reimbursement.

Damaged, defective or incorrect items

Please contact us promptly after delivery with your order number and clear photographs of the item, shipping label and packaging where relevant. Keep the original packaging until the issue is resolved because it may be needed for a carrier investigation.

Incorrect address, refusal and non-collection

Customers are responsible for providing an accurate and complete delivery address. Where permitted by law, actual carrier, return-to-sender, storage, import or redelivery costs caused by an incorrect or incomplete address, refusal, non-collection or unpaid import charges may be deducted from a refund after the parcel is returned and assessed.

Fraud, abuse and chargebacks

We may refuse a return or contest a payment dispute where we reasonably believe a claim is fraudulent, abusive or materially inconsistent with order, delivery or communication records, subject always to applicable law. We may provide transaction, order, communication and carrier evidence to payment providers when responding to a dispute.