Order Changes & Cancellations

Need to change an order?

If you notice an error or change your mind shortly after ordering, contact us as soon as possible at hayesaura@outlook.com with your order number and the requested change.

Changes are not guaranteed

We will make a reasonable effort to help before processing or dispatch has progressed, but we cannot guarantee that an address, product, variant, quantity or other order detail can be changed after an order is submitted. Orders can move into processing quickly and may already be committed to fulfillment.

Cancellation requests

A cancellation request is not confirmed until IndieWrist expressly confirms it. If an order has already been processed, packed, handed to a carrier or otherwise become impracticable to cancel, the order may need to continue through delivery and any eligible return will then be handled under our Returns & Refunds and Refund Policy terms, subject to applicable law.

Address corrections

Please review the delivery address carefully at checkout. If a correction cannot be made before dispatch, carrier redirection may be unavailable or may involve additional charges. Where permitted by law, actual costs caused by an incorrect, incomplete, refused or unclaimed address may be borne by the customer.

Price or promotion changes

Unless required by law, a later price change, promotion or discount does not automatically alter the price of an already completed order. If an obvious pricing or technical error occurs, we may take the actions described in our Terms of Sale.

Nothing on this page limits rights that cannot lawfully be excluded under applicable consumer law.